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Department overview

About our fire department

Our Operations Division is staffed by dual-role Firefighter/Paramedics. These dual-role personnel staff both fire apparatus and ambulances. Our personnel fill the required role based on the nature of the incident, fire or EMS.

Our department is licensed for 911 scene response and transport, as well as inter-facility transfers, all at the ALS paramedic level. The Department maintains the latest technologies and equipment to ensure exceptional patient care and outcomes for those we provide treatment and transportation to. We maintain a fleet of seven ALS ambulances to provide uninterrupted coverage to all citizens. We respond to over 7900 calls for service annually. Many of these incidents require a multi-station response, which results in over 11,000 apparatus responses annually.

We believe that our department is only as strong as the people behind the uniform. Today, our force is comprised of a highly trained, elite team of professionals:

  • 101 Full-Time Firefighters & Paramedics
  • 2 Part-Time Support Staff

Our members are cross-trained in the latest fire suppression techniques and Advanced Life Support (ALS), ensuring that every time a citizen calls 911, they receive the highest standard of medical and technical expertise.

To meet the demands of a rapidly growing region, the OFD operates out of 5 strategically located fire stations. Our specialized fleet is equipped to handle everything from high-rise rescues to medical emergencies:

  • 2 Aerial Ladder Trucks: For elevated rescue and master-stream fire operations.
  • 3 Front-line Engines: Our primary response for fire suppression and community safety.
  • 1 Rescue Unit: Specialized for technical extractions and complex emergencies.
  • 4 Advanced Life Support Ambulances: Providing rapid transport and emergency medical care.
  • 1 Rescue Squad: An advanced medical unit designed for rapid response and specialized support.

911 dispatch

Metro Emergency Communications serves Orem, Provo, Vineyard and Lindon Cities. They are trained and certified in emergency medical dispatch (EMD), CPR, and FEMA incident management protocols, ensuring they are prepared to handle any situation with professionalism and care.

important information for callers

Call takers will request the following information from callers:

  • The location of the emergency, including the street address, and room/apartment number, if you’re in a large building
  • The phone number you are calling from
  • The nature of the emergency
  • Details about the emergency, such as a physical description of a person who may have committed a crime, a description of any fire that may be burning, or a description of injuries or symptoms being experienced by a person having a medical emergency

Help us help you

Please be sure that all family members in your household are aware of the address you reside in. GPS systems may fail.  Please make sure that your home is clearly marked with an address number.

ISO rating

Our current ISO rating is 04/4x.

Insurance Services Office (ISO) evaluation and rating rated Orem Fire Department a 4. Ratings range from 1-10 with 1 being the best. This rating reflects the department’s function and helps verify insurance premiums for residents and businesses within our response area.

The department is rated on:

  1. Training
  2. Run/Call
  3. Hose, Pumper, Ladder Testing
  4. Deployment
  5. Community Risk Reduction
  6. Hydrant Flows

We were evaluated in July of 2022, since then we have made significant improvements in all six of these areas and are on the path for an ISO rating of a 2 in 2027.

Forged in the Heat: Training Without Compromise

At this department, we don’t just “show up”—we dominate the fire ground through relentless, high-intensity training. We believe that aggressive interior tactics are only as effective as the discipline behind them. From vertical ventilation drills to advanced search-and-rescue maneuvers in zero-visibility conditions, our members are pushed to their physical and mental limits daily. We train for the “worst-case scenario” so that when the bell rings, our response is instinctive, our movement is purposeful, and our commitment to life safety and property conservation is absolute.